Feedback and Surveys
      Back to home
      1. Ask Boom
      2. Service Tools
      3. Feedback and Surveys

      Can I create workflows based on NPS survey responses?

      Yes, you can use the NPS activity properties in workflows to trigger your workflow based on contacts' NPS responses. The properties include:

      • Last NPS survey comment
      • Last NPS survey date
      • Last NPS survey rating

      Alternatively, to set up actions based on a specific survey you can use the Automation tab in the survey editor.